New Patients

We work hard to not overuse antibiotics. We educate families on appropriate use of antibiotics, but follow evidence-based guidelines and don’t automatically treat ear pain or a green snotty nose with antibiotics.

We do not routinely prescribe antibiotics over the phone as we do not believe that is good medicine. We will prescribe an antibiotic when we believe it is an appropriate treatment.

Insurance copays are expected to be paid at the time of service. If you are unable to comply, you must speak with the billing department prior to the visit to set up a payment plan.

We work hard to provide comprehensive medical care and serve as your medical home. To that end, we expect that you contact our office FIRST before seeking specialty care, or heading to another provider for urgent care. We want to be involved in either providing care in our office where appropriate, or referring you to the most appropriate specialist and helping to coordinate your care.

Whenever you do see a specialist, we ask that you request a report be sent directly to our office so we may stay informed and have the most up-to-date information in your medical record.

We make every effort to meet the needs of our patients, offering both routine well visits and sick visit appointments.

To ensure we provided you with the most efficient care we highly recommend you call ahead to schedule an appointment.

Please familiarize yourself with our office hours to see if they work for your family.

Call the regular office telephone number (610-896-8582), and listen to the newly recorded message which will offer the current on-call health provider’s phone number.  Requests for appointments, prescription refills, referral completion, and routine questions should be made during regular office hours.

Make sure we participate with your insurance plan. 

It is your responsibility to know the limits and coverage of your particular health insurance policy, to show your cards to us at each visit, and be prepared to pay any copays at the time of service.

Our billing staff will do their best to assist you with insurance questions; however, If you have questions about your coverage, it is best check with your specific insurance company.

Our office does not want you to be surprised by a bill, but must always bill your health plan based on federal guidelines and the actual services provided.

For acute care, call the office to speak with triage staff, who will listen to your concerns and schedule an appointment for you. Sometimes an appointment may not be needed, and staff will advise you regarding your issue, or check with the physician and call you back.

If our nurse is on with another caller, you will be asked to leave a message and you will receive a return call.

For well visits, call our routine appointment line.. Well visits may be scheduled up to 3 months in advance. You will receive an automated reminder 3 months ahead of when your child is due for their next well visit. (Automated reminders are also sent for any vaccines for which your child is due.)

It is critically important to receive information from reliable sources (CDC, AAP, etc.) to avoid being influenced by misinformation.  Quality sites include www.cdc.gov and www.healthychildren.org (AAP).

Our practice makes every effort to run on time with appointments, as we believe everyone’s time is equally valuable.

As a courtesy, we will remind you of your upcoming appointments via phone/text message/email.

We ask that you arrive 15 minutes before your scheduled appointment time.We understand sometimes things happen beyond your control that may cause you to be late. However, we reserve the right to ask you to reschedule if you arrive late for your appointment.

Missed Appointments: Broken appointments represent a cost to us, to you, and to other patients who could have been seen in the time set aside for you. We reserve the right to charge a fee for canceled or missed appointments. We request 24 hours notice for cancellation of appointments.